Frequently Asked Questions

For OEM production from your tech pack, our apparel factories typically start at 100 pieces per style and color. Select knit factories accept 50-piece pilots, and ODM programs based on existing factory blocks can start at 50-100 pieces. The binding MOQ depends on fabric minimums and the size run you need — full details are on our MOQ policy page.

Most apparel programs run 15-30 days from approved counter-sample to ex-factory, depending on fabric availability, finishing (wash, print, embroidery) and order size. Electronics wholesale ships in 2-7 days from counter stock; small-batch PCBA runs take 10-15 days including component sourcing.

Apparel sampling is typically USD 30-80 per style depending on construction; electronics samples are quoted at counter cost. Sampling fees and one revision round are included in that price for apparel. Fees are not refunded, but they are credited against the bulk order for programs above 500 pieces — the exact term is stated on your sample invoice.

Apparel is inspected to an AQL 2.5 / 4.0 standard with inline checks during production and a final random inspection on packed cartons, including measurements, workmanship and drop tests. Electronics add functional and aging tests plus serial-number verification. You receive a photo-documented report, and nothing ships before your written approval.

We handle this as part of the engagement: business license and export-record verification, an on-site audit of the production line, and reference checks. If you are sourcing independently, ask for the factory's social credit code, verify it on the national enterprise registry, and never pay a deposit to a personal bank account. More on the audit scope is described on our services page.

Bank telegraphic transfer (T/T) for bulk balances, Alipay or WeChat Pay for sample fees, Alibaba Trade Assurance for escrow-protected orders, and letters of credit at sight for programs above USD 50,000. Standard schedule is 30% deposit / 70% balance against shipping documents or the final inspection report. The full breakdown is on the MOQ & payment page.

Yes. We quote from multiple counters, run aging and functional tests on random samples, consolidate goods in our warehouse and send photo/video documentation of the packing. If you do visit, we run guided sourcing trips with a translator and handle the negotiation table for you.

Every electronics quotation states a warranty rate — the percentage of units we will replace or credit free of charge (typically matching the agreed defect allowance, e.g. 0.5-1%). Defective units are swapped on your next order or credited at invoice value. Claims need photo or video evidence within 15 days of arrival.

FOB, CIF and DDP from Shenzhen and Guangzhou by sea, air, rail and express courier. We prepare the commercial invoice, packing list, certificate of origin and any CE/FCC or textile compliance paperwork, then hand you one tracking point from deposit to delivery.

Yes — NDAs are signed before you send a tech pack, and OEM designs are never quoted to other clients. On the electronics side, custom firmware and tooling stay under your ownership; we document serialisation so reorders cannot be diverted.

Product category, reference images or a tech pack, target quantity, target market (it drives compliance), and your deadline. With those five items we can usually reply within one business day with a feasibility note and a target price band instead of a vague "we will check".

Yes — a large share of our apparel programs are private-label runs for marketplace sellers. We can label and pack to FBA carton requirements (FNSKU labels, carton weight and dimension limits, prep rules), and we flag the platform-specific compliance items — such as childrenswear tracking labels or textile fibre disclosures — before production rather than after a listing block.

It depends on the incoterm. Under FOB, risk passes to you at the port of loading, which is why we recommend marine cargo insurance on every shipment — we can arrange it at cost. Under CIF the sea leg is insured but the destination leg may not be. In all cases we help you document the claim: survey photos, packing lists and the carrier report needed by the insurer.

Probably — the categories on the services page are where our factory and counter networks are deepest, not the limits of what we will try. If your product sits outside apparel and consumer electronics, send the specification anyway; if it needs a supply chain we do not know, we will say so honestly rather than experiment with your money.